Broxbourne Marketing is Chris Dann and Jessica Arora. There is no account management layer, no junior doing the work after you have signed, and nobody you have never met on your account. The person who answers your email is the person doing the job.
Our story
We started out doing what most small agencies do, which is to say yes to whoever asked. Online stores, studios, artisans, a couple of shops, a clinic here and there. It worked well enough, and it taught us something: the clinic work was the work we were good at, and enjoyed the most.
Clinics are a particular kind of business. Every treatment, whether physiotherapy, dentistry, cosmetic surgery or anything else, has its own unique market characteristics. By working more within these niches we got to know how they worked, and were able to create better results faster.
These days we are deliberately small. Two of us, a manageable number of clinics, and everything logged in an app you can open whenever you want to see what we have been doing. We are not trying to grow into a faceless agency with a large sales team. We are trying to be the people you can actually get hold of, and who know your business the way you do.
How we work
We'd rather be honest with you than inflate your opportunities to sell you a service, and if something we tried didn't work we'll tell you that straight too.
Every minute is logged, the strategy is written down, and you're on board at every stage. There are no secrets, and you'll understand what we're doing in plain English.
Thirty days notice, no annual tie-in, and your accounts, your website and your data stay yours, always. If we are worth keeping, we should have to earn it every month.
We don't accept work outside of healthcare and wellness. We're more use to our clients being really good at one thing than snapping up every piece of work we know nothing about.
The two of us
Founder
Chris runs the business, manages the Google Ads accounts, and shares the SEO and website work with Jessica. Every free marketing review is with him.
He speaks at the Therapy Show, has written for Physio First Magazine, Osteopathy Today and the Co-Kinetic Journal, appeared on the Osteobiz podcast, and lectured to MSc osteopathy students on how to market their practice.
Outside work Chris is often found in the yoga studio or the gym, or writing songs on his guitar.
Marketing Manager
Jessica has an MSc in digital marketing. She manages our social media and YouTube clients, looks after most of our local SEO work, and shares the website work with Chris. She is our in-house AI expert, and a speaker at Therapy Show.
She has a long history as a marketer, working remotely for agencies across North America and Asia in sectors as diverse as marine propulsion, luxury beauty products and food supplements, before completing her studies and coming to Broxbourne.
Outside work she is an avid video gamer, and got the bug for marketing by growing and monetising her own girl gamer channel.
Where we are based
We work out of the Design District in North Greenwich, right next to the O2. It was built for small creative businesses, so our neighbours are designers, animators, architects, tech companies and other marketers.
Being part of a busy professional community allows us to keep up with the latest developments in technology and AI, swap ideas, and always stay a few steps ahead.
Known in the profession
“Brilliantly supportive, and seemed to instinctively understand how to make my website reflect what I do.”
Katie Alexiou
“Three years working with Chris and his team. A great job on Google Ads and SEO.”
Andrew Terry
“Friendly, professional and knowledgeable. They gave clear and honest answers.”
The Arbour Clinic
No slides and no pitch. Tell us where the clinic is now, what is working, what is not and what you want more of. We will listen, say honestly what we would do next, and explain where we could help if you want us to.
Plenty of people take the advice away and get on with it themselves. That is fine by us.